Refund Policy — Briefvex

This Refund Policy explains how refunds are handled for the Briefvex platform, including the role of our payment processor and the conditions under which refunds may be granted.

1. Merchant of Record

All payments for Briefvex subscriptions are processed by Paddle, which acts as the merchant of record. Paddle handles billing, invoicing, sales tax, and VAT collection on our behalf. As the merchant of record, Paddle is responsible for processing all refund transactions.

2. Free Trial Period

All Briefvex plans include a 14-day free trial. No payment method is required to start a trial. During the trial period, you have full access to your selected plan's features. If you cancel before the trial ends, you will not be charged.

3. Refund Eligibility

Monthly plans — Because all plans include a 14-day free trial, refunds for monthly subscriptions are generally not provided. If you experience a technical issue that prevents you from using the service, contact us within 7 days of the charge and we will review your case.
Annual plans — Refund requests for annual subscriptions will be considered if submitted within 30 days of the initial charge or renewal. Refunds are prorated based on the unused portion of the billing period.
Upgrades and downgrades — If you upgrade mid-cycle, the prorated difference is charged immediately. Downgrades take effect at the next billing cycle. No refunds are issued for the difference when downgrading.

4. Digital Service

Briefvex is a digital service. Once you access premium features beyond the free trial, the service is considered delivered. This is consistent with EU consumer protection rules regarding digital content and services.

5. How to Request a Refund

To request a refund, email support@briefvex.com with:

Your account email address
The date of the charge
The reason for your refund request

We aim to respond to all refund requests within 3 business days.

6. Processing Timeline

Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your payment provider.

7. Chargebacks

If you initiate a chargeback through your bank or payment provider instead of contacting us first, we reserve the right to suspend your account pending resolution. We encourage you to reach out to support@briefvex.com before filing a dispute so we can resolve the issue directly.

8. Contact

Questions about this policy? Contact us at support@briefvex.com.

See also our Terms of Service and Privacy Policy.